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Guarantee

Human-defined. Human-reviewed. 100%.

Genie only detects patterns a person has already written. It does not invent a next step. If an inbound message matches none of those patterns, Genie does not act. Every new company adopts our standard policy, fully defined by us, then customizes it in onboarding and keeps fine-tuning it later, so the behavior is precisely theirs. That is how Genie can resolve the great majority of inquiries and still stay predictable: hundreds of distinct patterns, each one human-defined, each one adjustable for that company.

If it isn’t written, it doesn’t happen

Genie has no move outside the policy. Unmatched messages wait for a person. People keep exceptions, approvals over the line, and anything that still needs judgment.

Yours to rewrite

The starting policy is ours. Onboarding makes it yours, and later fine-tuning keeps it yours. Tone, resolution, and the action on each pattern are instructions you set.

  1. 01

    Connect

    Connect your PMS or channel manager and the operational systems around it. Genie sits above the stack you already pay for.

  2. 02

    Adopt the policy

    Every company starts from our standard policy, written by people across hundreds of hospitality patterns. During onboarding, and anytime after, you rewrite the branches so Genie behaves the way your company would.

  3. 03

    Genie acts only on a match

    Genie detects the patterns you already defined. If a message matches one, it follows that policy. If it matches none, Genie does not act.

Observe → Copilot → Autopilot

Enterprise teams don’t have to flip the whole company to autonomous on day one. Set the mode at the company, a department, a workflow, or a single policy.

Policy · Autopilot

Genie executes inside the policies you configured. Exceptions still come to a human.

Example: refunds under $100 execute. Refunds over $100 stay on Copilot.

A night on Autopilot

Simulation

Airbnb · Villa Sol

The AC isn’t working.

  1. 1Matched the guest, reservation, and property
  2. 2Retrieved the AC troubleshooting policy
  3. 3Walked the guest through the approved steps
  4. 4Issue remained, so a maintenance task was opened
  5. 5Vendor notified, guest updated, task watched

Resolved inside policy. A refund was not invented.