Hospitality.On Autopilot.

What the operator unlocks

Follow Genie. See Ratings Rise.

The features matter because they are used together. Guests leave satisfied, ratings rise, income grows, and operational excellence is what the portfolio arrives at.

1. 01

   Guests who are satisfied

   The greater share of inbound inquiries is built to resolve on its own, in the tone the operator already chose.

2. 02

   Ratings that rise

   Average rating is the scoreboard. As the loop between guest, cleaner, owner, and operator tightens, that number is what Genie is here to move.

3. 03

   Higher income

   A tighter operation, fewer missed stays, and recovered revenue are how the same portfolio earns more.

4. 04

   Operational excellence

   Messages, tasks, and money move as one operation, instead of a day spent jumping between tools. That is what the portfolio arrives at.

App store

Genie Handles Them All

About 85% of inbound inquiries are auto-resolved by a predefined human policy. Genie communicates with each app in two directions: it reads what came in, and it writes the reply, the task, or the update back.

The problem

Every Message Answered. Task Done. Dollar Tracked.

The problem isn’t a lack of software. Messages, physical work, and reservation money live in different places, and the rating moves only when someone stitches them together by hand.

Features

Tools that grant the wish.

Used together, and followed in the direction Genie sets, these are how an operator runs the company. Human support sits over the automation, so the AI stays controlled and doing what was decided.

1. Unified inbox

   Every channel in one thread, with sentiment on the guest.

2. Task management

   Opens the job, watches it, and closes the inquiry when the work is done.

3. Financial tracker

   Matches reservation money to the bank and flags a later dispute.

4. Intent analytics

   More than 1,000 hospitality intents, counted so the report names the unit.

5. Human in the loop

   Genie acts only on a policy a person already wrote.

6. Live translation

   Up to 50 languages, so each person reads the same chat in their own.

7. One coordinator

   Each role hears what changed, and only what is theirs.

8. Ratings scoreboard

   Average rating is the number Genie is built to move.

9. Upsell income

   A granted wish can become an order, and the extra revenue is tracked.

Guarantee

Every Interaction Human-Defined & Human-Reviewed

Genie only acts when a message matches a pattern a person already defined. If nothing matches, it does not act. You start from our policy, customize it in onboarding, and keep fine-tuning it so the behavior stays yours.

1. 01

   Connect

   Connect your PMS or channel manager and the operational systems around it. Genie sits above the stack you already pay for.

2. 02

   Adopt the policy

   Every company starts from our standard policy, written by people across hundreds of hospitality patterns. During onboarding, and anytime after, you rewrite the branches so Genie behaves the way your company would.

3. 03

   Genie acts only on a match

   Genie detects the patterns you already defined. If a message matches one, it follows that policy. If it matches none, Genie does not act. No match, no abrakadabra.

What Genie runs

One layer does the work.

Choose a module. Each example is a simulated stay from Harbor & Co., shown so the behavior is concrete.

Agentic interface

Skip the dashboard. Ask Genie.

Whoever is speaking is the master of that chat. Ask Genie to act or to explain. The answer stays inside that person’s permissions, with apps, properties, calendar, and reservations beside the conversation.

One AI for every stakeholder

Genie Knows Who's Who

Genie coordinates guests, homeowners, cleaners, maintenance, and managers. The same chat is translated live into up to 50 languages, so each person reads it in their own. Permissions decide what comes back.

Financial tracker

Every dollar, bank-checked.

Expected reservation revenue is matched to bank transactions, through a connection such as Plaid, and to card payouts such as Stripe. If a card payment is later disputed, it is flagged so the revenue is not quietly lost. Your accounting system stays your accounting system.

Sources this layer is designed to read include PMS and channel-manager reservations, channel payouts, direct bookings, card charges such as Stripe where connected, refunds, fees, deposits, taxes where available, upsells, and adjustments.

Harbor & Co. is a fictional portfolio used to show the interaction. It is not a customer, and these figures are not results.

Automated upsell engine

Turn service into revenue — automatically.

Early check-in, late checkout, extensions, extra cleaning, pets, parking, extra guests, experiences, transportation, and the add-ons you define. Genie offers them when the stay and your policy say it is appropriate.

Intent analytics

The rating is the scoreboard.

Genie counts every intent in a tree of more than 1,000 hospitality patterns, then ties them to the average rating it is here to move with you. The figures below are a sample.

Case study · Superhost Management

A Case Study on an Overwhelmed Operator

120 listings in Vancouver and Los Angeles.

1. 35% → 85%+

   Response completion

   In 35 days

2. 4.55 → 4.83

   Average rating

   In the first 100 days

3. 87%

   Suggested tasks completed

   Across the portfolio

Pricing

One price. Per listing.

Monthly, per listing, in USD. Every listing is billed at the rate for the portfolio band you fall into.

Estimate a portfolio