Case study · Superhost Management
120 listings in Vancouver and Los Angeles.
35% → 85%+
Response completion
In 35 days
4.55 → 4.83
Average rating
In the first 100 days
87%
Suggested tasks completed
Across the portfolio
Superhost Management runs stays on both sides of the border. Guest messages, turnover tasks, and the money on each reservation were already split across the tools the team paid for. Genie sat on that stack and acted only where a person had already defined the pattern.
Replies that used to stall started closing. Suggested tasks were finished instead of chased. The scoreboard they watched was the average rating, and that number rose in the first hundred days.
Response completion is the share of inbound inquiries that reached a finished reply. Superhost reported that share moving from 35% to over 85% within 35 days of running Genie.
Average rating is the public score across the portfolio. Superhost reported it moving from 4.55 to 4.83 in the first 100 days.
Of the tasks Genie suggested, Superhost reported that 87% were completed. The rest stayed with a person, which is the point of the guarantee: no match, no action.